The late show

It’s now more than a year since we rolled out Later Acceptance Times (LATs) for our Tracked 24 product – and it’s going from strength-to-strength.

Since its launch, the enhanced offering has fast become a key aspect of our customer offering, with an increasing number of businesses signing up for the service.

Flower delivery service Bloom and Wild were our first LATs customer, in July 2018, and recently extended its contract. The company posts out a growing number of Tracked 24 items with Royal Mail, thanks to the quality of our service.

Today, more than 30 customers utilise LATs and we expect that number to continue to grow.

Jon Nicholson, director, parcels sales, said: ‘The introduction of LATs for our customers has been a great success. It allows our customers the flexibility to meet the demands of the modern online shopper and still offer them a great delivery service, using the UK’s most trusted provider. 

‘We focus on demonstrating to customers the positive impact it can have on their sales and processing operations, as well as how it improves customer satisfaction. For those customers who are already operating late at night, it is a brilliant way to help drive efficiency. For those customers who aren’t, they are assessing internally how they can take advantage of the great service we offer.

‘I’d like to thank colleagues across the operation – from Collections to Delivery, our sales team and trade unions – for working together to make this a success.’