‘Premium service’

We’re well placed as a business to support the continued growth in e-commerce, with thousands of businesses relying on our services to reach their customers across the UK.

We are continuing to innovate to meet customer expectations and stay ahead of our competitors.

West Sussex-based online personalised stationery business, ‘This is Nessie,’ regularly uses our Click & Drop and Special Delivery products. Play the RMtv video above to find out how we have been supporting them.

This is Nessie founder, Duncan Maclay, said: ‘We ship nearly 30,000 items a year and our relationship with Royal Mail is absolutely key to the business.

‘Click & Drop has been a game changer for us. Previously, postage was a very manual process. The 2D barcoding is an absolute winner as everything goes out with some basic level of tracking.

‘We use Special Delivery because we tell our customers it will be guaranteed to arrive before 1pm the next day. The ability to deliver in a reliable fashion is key to any commerce business. Customers expect us to be using Royal Mail and we love the relationship we’re able to build with that.

‘It’s a complete circle that effectively mirrors our business with the customer, and Royal Mail is certainly the glue in that.’

Click & Drop is a quick and easy way to buy your postage online. Whether you’re posting a single letter or sending out hundreds of packages a day – make life easier with Click & Drop. You can now print postage from your desktop in just a few quick clicks.

Click here to hear more on how our Click & Drop service has helped grow This is Nessie.