Our five-year turnaround

Last week we announced our strategic plan for the next five years, including our investment in the UK’s postal service.

We have done a comprehensive review of our business and all the analysis found that we need to change. As such, we will be investing £1.8 billion in the UK over the next five years.

We know the future means more parcels and fewer letters. Our UK profits have been declining and costs have increased over recent years. We want to future-proof our business so we can sustain the Universal Service and remain one of the UK’s biggest employers

Play the RMtv video above to hear Anton Harding, Delivery operations director, tell us more about the changes ahead and what these changes will mean for colleagues in Delivery.

‘It’s important to remember that the vast majority of mail will be delivered as it is now on a combined delivery,’ said Anton. ‘So, we’ll have letters and small letterboxable parcels. But for the larger parcels that we’re struggling to deal with in our delivery offices, we’ll have a separate parcels delivery network.

‘Customers will see no change in the morning delivery, but they’ll get a second parcels delivery. Most delivery offices will remain the same, but we’ll have to revise the routes slightly as we take the bigger parcels off.

‘Customers are demanding more information. We have estimated delivery windows in-flight, we’ll have to invest in larger vehicles for the parcel hubs, and I’m looking at conveyors and what processes and support we need in those depots to make them as efficient as possible for our customers.

‘I think we have a really good strategy now that allows us to grow and be profitable so that we have a secure future for everybody.’