Meeting expectations

Next day delivery is a growing area of our market with more and more people expecting to receive their items just one day after ordering.

We are continuing to add new customers to our Later Acceptance Times offering for our Tracked 24 product, which enables us to accept items into our distribution centres until 1.30am.

In the United States, Amazon has announced that it will reduce delivery time for Prime members from two days to one day. It’s what customers are demanding.

The online shopping mindset has changed dramatically with customers now expecting to receive their purchases as quickly as possible. Furthermore, they want in-depth tracking so that they can check exactly where their items are from the point of purchase. So how important is next-day delivery to customers when shopping online? Take a look at the video above, from RMtv, to find out more.

In a recent RMtv live session at Warrington Mail Centre, service delivery director - Central, Geoff Braden, said: ‘The market is changing dramatically. People’s personal shopping habits are changing – not just with online ordering; they want next day delivery and to order as late as possible in the day. It’s how we prepare ourselves as a company to deal with that.

‘In the next few years we are going to be delivering parcels with a few letters. Volumes will increase as will the size of parcels. We are going to have to adapt our equipment and mail centres to handle those changes. It’s an exciting future for all of us, but we have to earn the right to be in that market.’