‘What stars!’
‘So helpful, calm and pleasant, I instantly felt my problem was in safe hands…’

‘You have amazing staff,’ said a recent happy customer on Twitter. Oh yes, we most certainly do.
Whether it’s Bryan in Birmingham rescuing an abandoned kitten, the ‘super-kind’ lady in Salford sparing a customer from a soaking, or the team in Huddersfield’s generosity with their Easter donations, colleagues up and down the country have been doing what they do to make us the great company we are.
Below is a selection of tweets from the previous seven days.
- @shammyuu - When the local postie puts on his uniform and helps to make Easter an amazing day for one little man you have amazing staff #Postman #Delivery #Royalmail
- @wendsbends - @RoyalMail thank you to the postman that kindly hid my keys under my car wheel after I'd gone out & left them in the door. Much appreciated
- @KarenTweeter - @RoyalMail @RoyalMailHelp Just wanted to say. Thank you Royal Mail for your Click & Drop service. I used it today for the first time. It’s so easy to use and makes life so much easier for me
- @_oxstacey - @RoyalMail @RoyalMailHelp George who is doing the Muswell Hill/N10 post run today is amazing. Went out of his way to help us!
- @jennytheM - Thank you @RoyalMail for getting my son’s birthday card to him on the Isle Of Man - posted first class yesterday at 17.00 arrived this morning - great service
- @ForgetMNotChild - Wow! Huge thanks to the team at the Huddersfield town centre branch of @RoyalMail who've donated Easter eggs, toys and books galore! What stars!
- @clearlyGG - The passport had come out of its envelope and @RoyalMailHelp located it and repackaged it. They delivered it yesterday. Special thanks to Nicola and Carol at Royal Mail for their help.
- @bakergoodchild - Did you know? The @RoyalMail workforce holds the record for most #charities supported by a Payroll Giving Scheme - totalling 975! It's always great for the #mailing community to band together and support those less fortunate. Great work!
- @wendylloyd - How lucky was this abandoned #kitten to be found by postman @Bryan1874 whilst on his rounds in Birmingham for @RoyalMail! A modern day Postman Pat story!
- @MicheleMervin - Spoke to @RoyalMail today regarding 2 missing parcels. Best ever customer service spokesperson. Even if never retrieved, the guy I spoke to was so helpful, calm and pleasant I instantly felt my problem was in safe hands. Really impressed!
- @PostOfficeNews - @RoyalMail Good to see you in the #TimesTop50 Girl power! #TeamTimesTop50
- @itsmicjames - BIG shout out to the super kind lady working at the @RoyalMail office on Cross Ln Salford! She saw I was just wearing shorts and t-shirt so randomly gave me her umbrella to walk home with after a huge thunderstorm just erupted!