Fit for the future
Starting this week, senior leaders from Royal Mail will be joined by their CWU counterparts to undertake a ‘temperature check’ at selected units across the country.
During these joint visits, which form part of our agreement activity, meetings will be held with frontline colleagues, asking them key questions about their own work experience, the good and the bad about their own unit, and how the working environment or working relationships could be improved.
Visits will commence this week and run through until 22 February, with a total of 62 unit visits taking place during that period. The visits cover all geographical areas and all Royal Mail functions, with 48 delivery offices, nine Process units and five Logistics workplaces – including two fleet and maintenance facilities.
These visits, alongside the annual employee survey, will help the business understand how all our people feel their experience at work reflects our three values – ‘Be Positive, Be Brilliant and Be Part of it’.
Local level insight from the employee survey allows teams to work together on local action planning in order to address the important matters people have raised. We’ve seen many great examples from teams across the business working together to make a real difference to their working environment.
The last employee survey showed that there are significant variations in scores across our units and while there are a number of units where the majority of people are saying they are happy with their working environment and relationships, there are others where scores are showing that this is not always the case.
Head of employee experience, Lindsay Beresford, explained why the visits and employee survey will prove so valuable to the business: ‘Culture change is important to us because one thing most of us have in common is that we’re proud to work for Royal Mail.
‘What we do matters to people. Our culture is how we do that. But culture is a living thing, created by how we treat each other, how we talk to each other and the way we do our jobs. Our culture is always changing and what is vital is that we work to our shared set of values and behaviours, to ensure we are fit for the future.’
