Pipeline priorities
Process festive tips – getting it right at our busiest time of year

As the busy festive period continues, it is more important than ever to follow the principles of our pipeline priorities.
Our customer’s expectations climb to new levels during the Christmas season, when every letter or parcel could help create treasured memories for friends and loved ones.
We all have our part to play in making their Christmas. It’s an amazing opportunity to step up during this special time of year and offer new and existing customers the best experience possible.
To help ensure we all deliver, it’s important that Process colleagues keep our top festive tips in mind.
- Collect and scan from every access point on my collections every time
- Scan all barcoded items correctly in Inward or Outward mode to let customers know that parcels are on their way
- Sort every item to the correct destination to minimise missorts
- Check bag and york contents and labels, ensuring the right mail reaches the right destination.