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On next week’s RMtv, we’re at Wolverhampton delivery office, where the team is demonstrating the importance of correctly completing Redelivery requests.
We’re approaching our peak period, when parcel volumes increase – and, as a result, redeliveries will too.
Many customers choose to have items redelivered rather than collecting them from a customer service point. That’s why it’s essential we follow the right process every time to deliver first time and achieve our customer promise.
Also in the programme:
- We’ve been speaking to some of our customers about the service they expect
- An update on our partnership with Missing People
- And with just seven weeks until Christmas, we’re reminding customers to post early.
And finally, the clocks have gone back and the countdown to Christmas is on. For us, this means more people in units and more items to process and deliver in the lead up to our busiest time of the year. Sue Whalley, CEO Post & Parcels, Royal Mail UK, tells us why our safety is the number one priority.
