Labels to go go go
We have launched our innovative ‘Labels to Go’ returns service in 11,500 Post Office branches across the UK.
The label printing service means online shoppers can now use their mobile devices to print free returns labels at the Post Office, in addition to 1,200 Royal Mail customer service points, bringing the total number of returns locations up to 12,700.
The service is simple to use as shoppers process their return on the Royal Mail returns portal or on the retailer’s own website. The shopper receives a confirmation email containing a unique QR code. They take their parcel and mobile phone containing the QR code to a Post Office branch or one of our customer service points, where it is scanned and a label is printed within seconds.
This service is also available when returning items purchased through Amazon.Customers should choose the Royal Mail drop off option.
The Labels to Go service saves shoppers time and money as they don’t require a printer at home, increasing customer convenience. Shoppers receive the full benefits of tracking their return with our Tracked Returns, which allows shoppers to self-serve and track the item themselves so that they know when they will be receiving a refund or replacement.
Our Delivery Matters 2018 research revealed that we are the number one preferred and trusted returns provider for online shoppers and we are increasingly trying to offer the most convenient service to our customers.
Look out for more on the importance of the returns market in January, in the December issue of Courier.
