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In next week’s programme, we’re at Cardiff delivery office where colleagues have cut Redirection complaints by more than 20% over the past year.
Our Redirection service means customers don’t miss important documents or mail from their old address by us forwarding it to their new one. Failing to carry out Redirection requests is annoying for our customers, and also puts them at risk of identity fraud.
To retain and win new business, providing the best quality of service for our customers is vital. Getting Redirection requests right is a key part of this. Following the process in our standard operating procedures will help us improve.
Also in the programme
- York misuse – Colleagues at Rochester delivery office are keeping the business moving by using yorks efficiently.
- Free Shares - Friday 5 October marks the third anniversary of the SIP 2015 Free Shares offer.
And finally, slips, trips and falls are one of the biggest causes of accidents across the business. The risk increases on delivery as we move into autumn. Anton Harding, operations director delivery design, urges colleagues to stay alert and take extra care.
