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Our customers rely on us to deliver a great service
In next week’s programme we’re at Birch Park delivery office, where colleagues have helped the YO postcode pass its First Class Quality of Service target.
Last week, we announced our Quality of Service results for the period from 26 March to 24 June. We passed our Second Class target. But we achieved 92.1% for First Class mail, missing our target of 93%. We must improve.
Although we missed our First Class Quality of Service target in the first quarter, YO is our strongest performing postcode area when it comes to Quality of Service. We find out why.
Also in the programme
- PDAs – we speak to colleagues in Chester about the benefits of our PDA technology
- Organ Donation Week – a campaign that highlights the need for families to talk about organ donation to help save lives.
And finally, Feeling First Class has been given a refresh. We show you how to make use of our health and wellbeing site.
