Parcels innovations

As part of our strategy to grow our parcels business, we are introducing a range of new services and innovations.

A trial of the UK’s first ever parcel postboxes is underway, meaning small businesses and marketplace sellers can post pre-paid* parcels, in the same way they currently post a letter.

Thirty securely-designed parcel postboxes, based on existing Royal Mail meter mail drop boxes, are being trialled in Northampton and Leicester until November. At the end of the trial, customer feedback will be reviewed, with a view to rolling out purpose-built designs across the UK.

Parcels are a growth area for our business and we must continue to innovate to stay ahead of our competitors.

Nick Landon, chief customer officer, Post & Parcels UK explains: ‘The trial of parcel postboxes is one of the many ways we are looking to make the lives of customers easier, giving them more options that suit how they want to do business.

‘The trial is aimed at giving more flexibility to online sellers who might be running a business in their spare time and not keeping regular office hours.’

Find out more about what we’re doing in next week’s RMtv or watch this short video.

*Parcels must be pre-paid through Click & Drop, Royal Mail’s market leading online labelling system for consumers, online sellers and account customers. All items must comply with Royal Mail’s Prohibited and Restricted items regulations.