Another something for you
As part of our strategy to grow our parcels business we are introducing a range of new services and innovations, including key enhancements to our Royal Mail Tracked 24 and Tracked 48 services.
As part of a series of innovations to make our services more accessible and convenient, the new services are designed to improve the customer experience for both retailers and online shoppers and will significantly improve how we deliver to our customers.
We’ve listened to you and our customers to work on important changes.
Key service enhancements include:
- Delivery to Neighbour enhancements for Royal Mail Tracked 24 and Royal Mail Tracked 48 services– retailers will be able to send customers email and SMS notifications, confirming when their items have been delivered to a neighbour. Notifications will specify the neighbour’s house number, name or first line of their address.
- Parcel acceptance at all customer service points – new scanning technology will allow customers to take pre-paid, barcoded items – including returns – to our customer service points. This offers customers greater convenience and gives retailers early notice.
- Electronic ‘Something for you’ notifications – if a customer isn’t home, they will receive email or SMS notifications about their items. They will be told if a parcel has been returned and is ready for collection at one of around 450 eligible customer service points.
Our latest research shows that 62% of people think it is important to receive updates on the progress of their items throughout the delivery journey.
The changes give retailers and their customers more information on the delivery progress of the items they ordered. They are also designed to give greater convenience to recipients by making it easier to locate and pick up undelivered items if they are not at home.
