Rugby trial

In the last 18 months, Royal Mail Fleet has opened its doors to external work, developed MOT and air con services, launched Autocare for colleagues, their friends and family, and opened a new customer service centre.

To help us manage the increased workload more effectively, we’re introducing a new planning and booking process, which we have successfully trialled in the Rugby workshop area.

Rugby workshop supervisor Ian Fox said: ‘The biggest change is now completing jobs in the order that’s been scheduled by the booking system.

‘It is something to get used to but we’re getting vehicles on the correct booked days, so we always know what to expect.

‘The customer seems happier knowing when each vehicle is booked in and they get a notification once it is completed.’

We will provide training and support to ensure our workshops and red fleet customers are competent and confident using the system.

Pilots will now start at West Midlands and Sheffield and we aim to complete deployment of the new system by early 2019.