Responsible business

Our 2017-18 Corporate Responsibility (CR) Report is now available.

We aim to be independently rated as one of the most responsible companies. For the fourth consecutive year, we have been named a global leader in the Dow Jones Sustainability Indices. We achieved industry-best scores in 10 areas of the assessment, including environmental reporting, supply chain management, and corporate citizenship and philanthropy.

We were again included in the FTSE4Good Global Index in 2017. We were ranked in the top 8% of companies included, on account of our environmental, social and governance performance.

Our CR Report focuses on:

Our customers

We are expanding our network to offer our customers more flexibility. We opened 86% of our customer service points on Christmas Eve, a Sunday, to ensure customers could collect their parcels before Christmas Day. 

Our people

Our people are key to our transformation and the delivery of our business success. One in every 194 jobs in the UK is provided by Royal Mail. GLS Denmark was rated as one of the country’s best employers by the Great Place to Work Institute.

Our communities

Royal Mail contributed around £7.1 million to charities and good causes this year, with colleagues donating a further £2.7 million.

Our suppliers

We spent around £2.3 billion with approximately 5,000 suppliers during the year.

Our environment

This year, our carbon emissions were 29.1% lower than our 2004-05 baseline. We also bought 100 fully-electric vehicles for our fleet.

For the full report, click here.