Our customers
Every person and business is a potential customer
We published our Corporate Responsibility Report for 2017-18 yesterday. The report covers how we engage with our customers.
We deliver high quality, value for money services for customers across the UK through Royal Mail and overseas, through GLS. We offer services to suit every customer: consumers, sole traders, SMEs, large businesses and access operators.
Key achievements 2017-18
- We completed the national rollout of estimated delivery windows using our PDA technology
- We opened 86% of our customer service points on Christmas Eve, a Sunday, to ensure that our customers could collect their parcels before Christmas Day
- GLS launched its ShopReturnService in seven European countries, offering online shoppers an easy way of making international returns.
Did you know?
- Royal Mail Group operates in 43 countries around the world
- We carried around 1.2 billion parcels and 14.4 billion letters within the UK in 2017-18. GLS handled around 584 million parcels
- A survey by Ipsos MORI found that 81% of our customers say they have a favourable view of us, while 88% are satisfied with the service we provide*.
Find out more about our Corporate Responsibility Report here.
*Ipsos MORI corporate image survey, winter 2017.
