An important role

We published our Corporate Responsibility Report for 2017-18 this week. The report covers our people and our contribution to local communities.

Our people play an important role in achieving our strategic priorities. We rely on them to deliver high-quality customer service, to fulfil the Universal Service, and to represent Royal Mail among our customers and communities. Engaging our people within a fair, rewarding and customer-focused culture is essential for our success.

Key achievements 2017-18

• Our employee engagement score increased by two points compared with 2016-17
• Royal Mail was named The Times Top 50 Employer for Women for the fifth consecutive year
• We launched a new five-year mental health strategy. It aims to increase awareness of mental health issues and reduce the associated stigma. During the year, around 9,000 managers completed their training on mental health.

Did you know?

• We employ around 141,000 people in the UK, with GLS employing around 18,000 people across Europe and in the US
• Royal Mail contributed around £7.1 million to charities and good causes this year, with colleagues raising a further £2.7 million, including £2.3 million through our award-winning payroll giving scheme
• GLS Denmark was rated as one of the country’s best employers by the Great Place to Work Institute.

Find out more about our Corporate Responsibility Report here.