Customer Focus Week
Putting customers first is important for everyone
This week, we will be focusing on our customers and learning how we can all maintain our reputation for great service.
We’re the UK’s number one delivery company. However, we operate in an increasingly competitive market and customers’ expectations are changing.
While we are proud to be number one in our industry, there are times we don’t always deliver on our promises. To stay on top, we need to adapt and be the best day in, day out.
Following our standards and putting customers first is important for everyone. That means:
- Scanning at every step of the pipeline
- Delivering right first time
- Handling all items of mail with care.
Click here to read five things you can do to help keep Royal Mail number one.
Watch this week’s RMtv for more, and look out for updates across all of our channels throughout the week.
