Better controls

Our customers want and expect more. They want to be able to understand where their products are and when they will receive them.

We have an ambitious strategy that will enable us to provide this for our customers, and our agreement with the CWU helps us to deliver these programmes.

There are some exciting changes currently in progress, and we’re working with the CWU to drive these forward. Below are some highlights:

Auto Hours Data Capture (AHDC)

We are looking to automate the capture of the actual hours of attendance that people work, rather than having to rely on manual sign-in processes.

It will help us to have better controls about who is on and off-site, for safety purposes, and will help us to control costs. The Terms of Reference for trials of the project have been agreed with the CWU.

We will be trialling different hours capture technology across four sites, ranging from automatic gates (speed stiles) in mail centres and distribution centres, to PDAs in delivery offices. We’ll pilot this technology until early August and evaluate jointly with the CWU during this period.

Resourcing checklist

The agreement covers various aspects of resourcing that we need to address.

The checklist is designed to be an audit trail for each function to check how their resourcing aligns with the agreement locally. This helps to ensure fairness and consistency across the pipeline.

The first to launch is the Delivery checklist, which is a set of 24 questions that delivery office managers and union reps complete together to help fill gaps and ensure alignment.

Quality checklist

The quality checklist is a separate set of questions that will serve to ‘reset’ the quality compliance in local units.

Based on One Plan, it re-emphasises skills and standards, relating to quality. For example, is the work plan being managed to ensure the Universal Service Obligation?

Or, is there a service level agreement in place with the mail centre? Or, is denial of delivery receipt being kept fully updated?