My Future

Health and Wellbeing Support

Serving our customers in the changing market, creates physically demanding roles. Whether you work in processing, parcels or delivery, the nature of our work means that staying in good health is paramount. RMG has several partners that we work with to secure services to help you to take action to improve your health and wellbeing that all employees can take advantage of, including helplines and ‘live chat’ which enable you to have a conversation with someone who can direct you to relevant support.

  • There are options that are open to you if you are struggling with your role.
  • In the first instance, you should approach your line manager to discuss your issue and see if they can take any steps to help you. They may refer you to our occupational health team for guidance and any adjustments.
  • Alternatively, you may want to talk to your manager about changing your hours or working differently (such as a job share). Further guidance regarding this can be found here.
  • You may also want to visit our Health Hub where you can access lots of information on managing your physical, mental, financial and social health.
  • (visit the Health Hub and access the Mind page for more information and services available).
  • Royal Mail partners with Lifeworks to offer employee assistance. Call 0345 266 5060, visit www.rmgfirstclasssupport.co.uk or download the ‘Lifeworks’ app. The Employee Assistance Programme is available 24/7 offering free and confidential support for employees whatever is going on in your life, including direct access to counselling. More information is available via the Health Hub.
  • Health and Wellbeing Ambassadors are in place across many of our units. Your line manager should be able to give you more details of who to contact in your office.
  • Urgent mental health support can be sought 24/7 from First Class Support service (details above) or the Samaritans on 116123. You can also text a trained counsellor by texting SHOUT to 85258.
  • You could approach your line manager to discuss your issue and see if they can take any steps to help you. They may refer you to our occupational health team for guidance.
  • A dedicated group on Workplace where you can access news, updates and regular communications as well as network with others. Search ‘Health & Wellbeing’ on Workplace.
  • Financial wellbeing can affect mental health. To support you, services are available through the Employee Assistance Programme as well as on MyBundle+, including signposting to StepChange a national debt charity; access to a debt consolidation loan offer through Salary Finance; and discounts and savings on many popular retailers and supermarkets.
  • Keeping fit and health is important including good sleep, eating well and taking regularly exercise. Assessments, programmes, toolkits and support resources are available via the Employee Assistance Programme. More information is available here.
  • RMG provides discounted gym memberships via My Benefits on My Bundle+ and you can also access pre-recorded workout videos and tailored fitness plans via a service called Lift. This can be accessed through the Employee Assistance Programme.
  • Some RMG sites have a gym in the building which RMG employees can join for a monthly/weekly fee that comes straight from your salary. Visit http://royalmailfitness.co.uk/ for more information and to fill in a joining up form.
  • At RMG there are a number of options to support you if you are finding your role difficult due to a medical problem.
  • This could include making temporary adjustments to duties to allow for you to recover, permanent changes to your role, or exploring option for you to move into another role.
  • We want to support colleagues with musculoskeletal disorders e.g. bad back, knees or feet, through our ‘Stamp Out Aches and Pains’ programme which has lots of role specific practical advice and guidance. More information can be found on the Health Hub.
  • You should approach your line manager to discuss your issue to enable them to refer you to our occupational health team for further guidance.
  • Initiating a discussion about your health with your line manager can be difficult.
  • To start this step, you may want to ask your CWU rep or a trusted colleague to accompany you.
  • Try to speak with your line manager at a quieter part of the day and arrange to have a discussion away from the operational floor, in a private room, to allow you to speak freely. Again, you may wish to make arrangements to take your CWU rep or a colleague with you for support.
  • Prior to the session, ensure that you have made some brief notes as to what you need to discuss, any outcomes you would like to see including any consideration of as to how these outcomes may work in practice.
  • You made need to arrange follow-up sessions to discuss/review any changes.
  • You may wish to contact the Employee Assistance Programme to help you to prepare for these discussions. This is available 24/7 offering free and confidential support. You can contact them on 0345 266 5060

What to find out more? Please complete the Advice and Support Call Back form