10 July 2020
myroyalmail is updated daily


Royal Mail Group Security is responsible for protecting Royal Mail’s people, customers, mail and assets from the effects of crime and illegal behaviour.

Crime committed within or against Royal Mail has an impact on our customers, who rely on us to deliver their personal and business mail safely, and our staff who deserve to work in an environment where they can trust their colleagues.

If you know or suspect that a crime is taking place we want you to tell us about it.

To do so phone the confidential Security Helpdesk on 0207 239 6655 or email:securityhelpdesk@royalmail.com.

You don’t need to tell us who you are, just what you know.

To reduce the risk of you becoming a victim of crime, and to protect the integrity of the mail, follow the six security standards:

  1. Customers’ parcels and letters must not be left unattended or unsecure at any time.
  2. Everyone working for us must have an appropriate level of security awareness and training.
  3. Unauthorised access to all our sites must be prevented.
  4. Special Delivery, tracked and high-risk customers’ parcels and letters must be given appropriate protection.
  5. Managerial checks to protect all customers’ parcels and letters must be effectively used.
  6. All vehicles and equipment used to carry customers’ parcels and letters must be given the appropriate level of security at all times.

You can also find security policies and procedures on the intranet, please ask your line manager to see these.

And remember, when you’re in the office, always clearly display your Photo ID so it’s visible and always carry it with you when you’re out on delivery.

Report a breach of our legal obligations to a confidential external hotline. Call 0800 097 1131 or visit www.intouchfeedback.com/royalmail