Postal Apprenticeship Learning Page
The Royal Mail documents and videos on this page support your Postal Apprenticeship learning materials from Babington.
Within the online workbooks you will find references to which of these documents or videos you need to review to support each theme.
Theme 1
Welcome to the Postal Apprenticeship Learning Page
If you have any questions or queries, please speak to your Apprenticeship Deployment Manager or your Learning Development Practitioner.
| Learning Asset Reference | Royal Mail asset (document) |
|---|---|
|
Knowing your customer |
|
| Safe manual handling |
- Royal Mail Health and Safety Policy |
| Safe and legal |
- SOP D19.5 PDA Vehicle Checks |
| Dynamic risk assessment |
- Dynamic Risk Assessment Video – shown and discussed in the Welcome to Royal Mail for Postal Apprenticeship - See manual handling and safe and legal sections |
| Products, services and ‘the last mile’ |
Standard Operating Procedures (SOP) - SOP D22.2 – Deliver barcoded items - SOP D22.3 – Unable to deliver - SOP D22.7 – Deliver to SafePlace Our Products: |
|
Personal health, lifestyle, and fitness for work |
|
| Health and safety |
Theme 2
| Learning Asset Reference | Royal Mail asset (document) |
|---|---|
| Communication and the customer experience | Our Business Standards |
| Brand reputation and presentation | |
| Business models for express delivery services | Our Business Standards |
| Safe driving | |
| Effective route-planning | No assets |
| Commercial and contract law | The Royal Mail United Kingdom Post Scheme |
| Finance and costs | No assets |
Theme 3
| Learning asset reference | Royal Mail asset (document) |
|---|---|
| Customer service excellence | Our Business Standards |
| Express delivery technology | |
| Click and collect | |
| Driving safely | |
| Impact on environment | Link |
| Numeracy skills | no assets |
| A link in the chain | Link |