Winter 2025
In our big interview, new Chief People Officer, Paula Stannett, talks about her mission to help us all realise our full potential. Royal Mail’s longest-serving postie, Robert Hudson, reflects on 60 years’ service. We head to the Outer Hebrides to meet the crew who connect these remote communities. Read about the milestones in the potential takeover by EP Group and so much more.
Autumn 2024
In this issue, we speak to new CEO Emma Gilthorpe in our big interview to hear how she's gearing up to build on everything that’s brilliant about our business. With increasing parcel volumes – and further growth in mind – we’re making significant investments to prepare ourselves to prosper in the future, and we hear from driver, Jake Caldecourt, about how community football helped him acknowledge the impact of miscarriage. Plus much more...
Summer 2024
In this edition there's a message from new Royal Mail Group CEO Emma Gilthorpe, our financial results and more about the offer for IDS plc by EP Group. There's a reminder to nominate your local grassroot sports team for the Royal Mail Kits 4 Kids programme, inspiring postie stories; including Steve Boyce from Hythe who features in 'it’s my round', plus the usual news views, competitions and much more.
Spring 2024
In this issue Chief Operating Officer, Alistair Cochrane speaks to Courier about the focus on quality, safety, cost and engagement, and the PART we all play in delivering success, where there’s Purpose, Accountability, Respect and Team. We discuss the Universal Service, the future of letters and our response to Ofcom. Read about Hatfield postie and postal apprentice, Erin Saul, on her Royal Mail journey and loads more of news, views, competitions and much more.
Autumn/Winter 2023
Group CEO Martin Seidenberg speaks to Courier for an exclusive interview about his time in the role so far and his hopes and expectations for 2024. We reflect on our 2023/24 half year financial results and also ask 'what's next for the Universal Service?' Read about the three generations of posties in a Leicester Delivery Office, the continued push of our Steps to Zero green strategy and more of your Royal Mail personalities, plus the latest news and views.
Summer 2023
As Northern Ireland basks in an unexpected spell of warm weather, it’s rather fitting the Carrickfergus and Belfast teams feature as Courier’s summer destination piece. As well as pride in the job and delivering to picturesque parts of the country, the team has also experienced the same kinds of challenges that come with change. A big champion of change, particularly within the digital sphere, is chief analytics and data officer, Mark Briers. His Big Interview touches on his varied career, from defence and national security to becoming the lead scientist on the NHS Covid-19 app, and how this has led him to heading up a new team at Royal Mail. If you haven’t heard of One Royal Mail, you soon will.
Spring 2023
In homage to International Women’s Day, a trio of experienced drivers prove that gender’s no barrier to getting the job done. At Bristol Parcelforce depot, colleagues Carrar Tyer, Elizabeth Frankcom and Lynne Humphries are the only female delivery drivers in a depot team of 100. One person who is determined to champion frontline females and unlock rewarding roles is this month’s Big Interviewee, director of corporate affairs, Jenny Hall. She chats the case for change, how we can protect the Universal Service in the long run and our environmental mission. And as always, some great prizes are up for grabs!
Winter 2022
Santa’s elves are in overdrive this time of year and so are our colleagues, as we delve into the Peak operation at Plymouth. A crew of 60 in our Customer Experience (CE) team are handling the influx of Santa Mail. A Sunday spent in Kent to meet the team who recognise why a seven-day service is the direction the business needs to head. As this month’s Big Interviewee, our new chief financial officer Angela Noon affirms she isn’t just a numbers person - she is playing a pivotal role in driving the transformation agenda. Plus, lots more - including prizes.
Autumn 2022
We all recognise the red postie van, but what of that of our rail operation? The 2022 Autumn edition hops aboard one of our specialist train services to discover more about our fleet of ‘Class 325’ electric trains. Operations development director, Ricky McAulay, discusses going from life as a postal cadet to delivering the change we need to secure our future in the Big Interview. Views from our posties as part of our focus on transformation, growth and prosperity. Mike Cole, one of our youngest members of last year’s Postal Apprenticeship intakes, opens up about life on delivery. Plus plenty more.
Summer 2022
The business launched Steps to Zero in time for the Summer edition of Courier with a target to be Net Zero by 2040. Read all about how we get there. It was also the edition after we announced our Full Year results for 2021/22, which demonstrated perfectly our need to change. The North West Super Hub opened for business, turning Royal Mail into a parcels business that also delivers letters. The focus of our big interview was new chief operating officer Grant McPherson who delves into his background transforming big businesses and discusses the challenges ahead at Royal Mail. There's a spotlight on women in engineering, Parcelforce's customer services and a recent Crown Awards winner. Plus, much more.
Spring 2022
The 2022 Spring edition saw our first all-male cover star. In the spotlight is Bristol postie Tom Dymond, who told his tale of sailing around the world. We launched the Crown Awards, our new recognition programme with the chance for one winner to claim a postbox full of cash - £40,000. CEO Simon Thompson discusses how smaller is better in his exclusive column, Parcelforce is in the Big Picture spotlight and chief people officer answers colleagues' questions as part of our Big Interview. There are features on Missing People, Youth Board, our new uniform, transgender colleagues and Grange-over-Sands Delivery Office, too. Plus, much more.
Winter 2021
The paper wrap of this edition advertised our 12 Days of Christmas competition, which would be run through Workplace giving prizes away daily through challenges. There is a festive feel to the edition, including a Christmas big picture, and Simon Thompson looking ahead to 2022. Parcelforce MD Aaron Barnes is the subject of our Big Interview while we go in-depth with the Royal Mail Security team and how they deliver justice. It's destination Glasgow as the team tells us how they helped for COP26 and the customer experience team in Plymouth share tales from behind the scenes. Plus much, much more.
Autumn 2021
This edition introduces our first ever Parcelforce editorial panellist, as David Lindsay joins the team and signals his intentions with your welcome column. Catch up on just how far CEO Simon Thompson is travelling to meet the team - UK-wide. Our Big Interview introduces the work of operations leads Shiona Rolfe and Jane Simpson. Why We're Here enters Courier as a new feature focusing on what makes our people want to be at Royal Mail... plus much more.
Summer 2021
This edition recognises how we're changing - and it's working. There is a focus on our brand new PDAs and the uniform roll-out. Chief commercial officer, Nick Landon, brings the latest on our innovations and what we're doing for the customer. Parcelforce colleagues are welcomed to Courier for the first time as operations director Jamie Stephenson writes a column and it's destination St Ives as we follow the G7 Summit and much, much more...
Spring 2021
This edition features a closer look at how we help communities respond to Covid-19 outbreaks, CEO Simon Thompson's early weeks in the role visiting units across the country, new uniform, the introduction of our first-ever frontline editorial panellists, a look behind-the-scenes at Stansted Air Hub and much, much more...
Winter 2020/21
This is the first Courier in magazine format. Open the interactive magazine below and click through to the articles from the contents page, while also playing out the videos through the QR codes. This edition features an interview with interim CEO Stuart Simpson, a profile of our North West Hub, a review of the year that was 2020 and much more...
