What does it mean for PFW colleagues?
By creating a single parcel network with Royal Mail, our customers will benefit from greater choice, more flexibility and more control. We will be able to create a Parcelforce that has:
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Improved products and services for our customers across the nation and beyond, including access to a higher quality, cutting-edge shipping platform with new consumer features, faster deliveries and, in the long term, specialist services for complex items.
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Better sustainability with a lower carbon footprint per parcel. Better investment, insight, technology and ways of working in collaboration with Royal Mail will enable us to deliver parcels in the best method, sharing vehicles in some locations to reduce the number of miles driven and allowing us to be part of the lowest CO2 delivery network in the country.
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Simplified product offering allowing for a better understanding of our pricing model and increased convenience for our customers.
As with the internal change within Parcelforce, we expect the move to the new systems and products to not be straightforward for some of our customers, but we will work closely with them to support them through each step of the transition.
In the long term, these changes will allow us to provide a better, more sustainable service to our customers.