Seven-Day Parcel Service
Frequently asked questions
We want to invest in a seven-day parcel service that goes everywhere in the country, at the same price. We want to offer ‘Sundays for all’, levelling up service provision and ensuring that every household in the UK, and every business whether small medium or large, can participate in the e-commerce revolution.
Accelerated by the pandemic, the world is has changed and customers are demanding more parcels and using fewer letters. Domestic parcel volumes are up around a third compared to pre-COVID, and customers are demanding more convenient deliveries, more often, and with greater control and visibility over when their parcel will arrive. Letters are in long-term decline, with volumes down by more than 60% since their peak in 2004/5. Posties are only delivering around a third of the volumes they were then – down from more than 20 billion letters to around 7 billion now – whilst the number of addresses they have to deliver to has grown by around 3.5 million in the same period. Given the significant changes we continue to see in the market, we continue to believe the best way to ensure that the USO meets customers’ needs is to rebalance what we do more towards parcels.
We love letters and believe there is an important role for them as part of the UK’s social fabric. But have to acknowledge that letter volumes are down more than 60% since their peak in 2004/5. So, it’s time to start defining what a sustainable USO is for the future.