What's new?
We are constantly updating this page. Each time something new is added we will list it here:
- Occupational Health new service provider - Royal Mail and CWU joint briefing (02 October 2023)
- Network Window - Air Hubs - Frequently asked questions (28 September)
- Network Window - Frequently asked questions (28 September)
- Working well - toolkit and employee FAQs (22 September)
- Managers' Update from Aaron Barnes on PFW rural parcels moving to Royal Mail here (23 August)
- Joint statement relating to the deployment of rural Parcelforce volumes into Royal Mail here (23 August)
- Managers' Update from Zareena Brown on agreed approach to implementing changes to sick pay, the Attendance Standards and Procedure here (21 August)
The transformation of Royal Mail
This microsite is a ‘one stop shop’ around all of the information you need on the changes we'll make to the business through the Business Recovery, Transformation and Growth Agreement.
Find the answers to the key questions about how the Agreement developed through months of talks with the CWU.
The site can be accessed from anywhere and on any device and will be constantly updated with new items of note.
Business Recovery, Transformation and Growth Agreement
Approved by the CWU Postal Executive Committee – all you need to know, and next steps
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Agreement at a Glance animation - click here (22 June 2023)
Documents and attachments from Royal Mail and CWU communications on 16 June, see below.
- Managers' Update here (16 June 2023)
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RMG and CWU Joint Statement on improving Quality of Service and USO compliance - here (16 June 2023)
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Later start and finish times - Indicative start and finish time by Delivery Office - online tool here (16 June 2023)
- RMG/CWU Joint Communication on provisional Indicative Modelling of Delivery Offices Start and Finish Times - here (16 June 2023)
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A one-off lump sum payment paid to each employee expected to be at least £900 - full communication and frequently asked questions here.
Previous communications
- Royal Mail agreement 'at a glance' - 21 April 2023
- Parcelforce agreement 'at a glance' - 21 April 2023
- Fleet agreement 'at a glance' - 21 April 2023
- Agreement in full - 21 April 2023
- FAQs - 11 May 2023
- Parcelforce only FAQs - 11 May 2023
- Air Hubs FAQs - 7 September 2023
- Air Hubs WTLL - 21 April 2023
- New FAQs on Escrow here
- Managers’ Update from Zareena Brown on attendance standards changes here (13 July)
News and employee communications
- 'Ballot dates announced, joint statements reached on Quality of Service and Later Start Times and a one-off lump sum payment (16 June 2023)
- CWU ballot suspension: our response - (25 May 2023)
- 100% committed to the agreement film - (25 May 2023)
- CWU delays ballot (5 May 2023)
Dispute archive
Check here for previous communications from throughout the dispute.
Supporting you
We know lots of things can lead to feelings of stress and anxiety and taking time out to talk to someone can make all the difference.
Remember support is available and it’s completely independent and confidential. Everyone has access to Help@hand giving you online GP, physiotherapy, Employee Assistance Programme and second medical opinion services. And you can now also access unlimited mental health consultations for you and your partner, a personalised 360 Wellbeing score which unlocks 1:1 lifestyle coaching, nutrition and personal training support.
To get Help@hand:
1. Go to the App Store or Google Play and search Help@hand. Download the app.
2. Open the app and register using your Pin: 164003
3. Enter your details
Employee Assistance Programme
Whatever is going on in your life, the fully confidential and independent Employee Assistance Programme is available for you 24/7 (0345 266 5060). Whether you need to speak to someone in the moment, access counselling support, or something else, instant support across all areas of wellbeing including physical health, mental health, financial wellbeing as well as practical home and work issues are available.
Wellbeing Hub
The earlier you access support, the quicker you can start to feel better.
Looking after your own health and wellbeing, and seeking support when you need it is so key to looking after your health and many people who do seek support often say that they wish they had done so sooner.
Whether it’s for your mind, body or something going on in your life, use our Wellbeing Hub to help you access information, support services and guidance.
The Royal Mail Wellbeing Hub for employees is accessible via the RM People App using the ‘My Health & Wellbeing’ tile or by visiting myroyalmail.com/wellbeing.