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Moya’s ‘My View’

Moya talks about the need to be more efficient

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In this month’s Courier, our chief executive talks about how our industry is changing very quickly.

Moya says: ‘The market is increasingly being driven by what customers expect. They have options for when, where and how they receive their parcels.

‘Many competitors have lower costs than us. They are adapting to the market by improving their service quality and providing more options for customers, like Sunday deliveries.

‘Efficiency is not a four-letter word. We have to be more efficient. Our regulator, Ofcom, expects it. It’s the only way we can make a case for their support on direct delivery competition. It’s also a way for us to keep more high-quality jobs here. We’ve made good progress on efficiency.

Better and faster

‘We’ve managed a huge amount of change and maintained our high quality levels. But we have to do more. We have to be better and faster, anticipating customer demand and being better and faster at giving our customers what they want.

‘We’ve all seen some companies that were really great in the past, but were slow to adapt when things got tough. Then they ran into real difficulty. We don’t want to be one of them. We need to remove the speed bumps, the things that slow us down. If we don’t, it will be difficult for us to be successful.

‘The Agenda for Growth is really important in this. The CWU understands the need for change and is working with us to deliver it.

‘The agreement lays the foundations so that we can all pull in the same direction.’

Being the Best

This month’s Courier will begin landing on doorsteps today.

Focusing on Being the Best by Working Together, it also includes interviews with chief operations officer Sue Whalley, and deputy chief operations officer, Stuart Simpson.