For the customer
Customer service point changes, a productivity agreement and delivery by drones.
The quest for quality
Quality of Service results, new uniform roll out and home testing for all.
Hub on the horizon
Checking on the progress of North West Parcel Hub and what is new on Workplace.
Amazon Logistics has taken customers’ top spot and Workplace Live highlights
Preventing denial of receipt complaints and lateral flow testing at home.
RMtv Special - Agreement
In an RMtv Special, Achim Dünnwald provides an update on the CWU agreement, including what it means for your role.…
Big Trust Survey
The positive force for change feedback, and why it’s valued by all at Royal Mail.
Innovations for growth
Looking at the Royal Mail of the future at our Swindon Innovation Centre and our role in the elections.
Day in the life
Simplifying DOM task management, CWU update, face masks for schools and One Year On.
With trust comes change
Trust Survey results are in, Sunday deliveries start and Parcel Collect milestone.
A groundbreaking trial with Echo by LloydsPharmacy, award winners and welcome to Workplace
RMtv 26 February - Uniform trial
Get a first look as we trial new uniform. CEO Simon Thompson visits a new unit
Focusing on where we must improve our quality service and what our customers are saying
RMtv Rising up
Simon Thompson tours the Midlands to focus on quality of service, and there's a lot of love in Lover.
Watch: Prioritising PDAs
Thanks to the suggestions and feedback sent in by colleagues, the company is making changes.
A Covid-19 focus, looking at lateral flow device testing and vaccination letter deliveries.