‘Fresh Start’

Domestic abuse charity works with businesses to provide potentially lifesaving support to victims

In a brand-new initiative to help over 3,000 women and children, we’ve joined up with a current charity partner – Hestia - alongside Uber and HSBC UK, to provide potentially lifesaving support to victims of domestic abuse living in Hestia refuges in London.

We’ll be offering, free of charge and in confidence, a redirection service to new accommodation for victims.

The ‘Fresh Start Toolkit’ initiative is accessible to help over 3,000 women and children who require the security to flee domestic abuse safely.

Leaving an abusive relationship is not an easy or straightforward process. The support includes offering victims access to a free Uber ride to a Hestia refuge in London. Once in safe accommodation, victims can take control of their finances and open a basic bank account through HSBC UK’s No Fixed Address service. Plus, our redirection offering.

Frances Fay, head of corporate responsibility and community investment says, playing a role in protecting our communities and vulnerable customers is naturally part of what we do.

‘At the heart of our organisation is a commitment that we will act as a responsible corporate citizen,’ said Fran.

‘Last year we launched our ‘Online Safe Spaces’ (OSS) portal, which helps victims of domestic abuse access vital support if they need it online. We hope that the ‘Fresh Start’ initiative will enable victims to feel confident enough to seek help. OSS can be found in the footer of royalmail.com , parcelforce.com/ and myroyalmail.com

‘A big thank you to the teams across Royal Mail who worked hard to help get this initiative off the ground. We know there are barriers when leaving an abusive relationship, but this toolkit is removing some of those pressures to help those in vulnerable situations rebuild their lives,’ she said.

You can read more about the toolkit here.

17 Aug 2021