Go team Glasgow!
It’s been a bumper year for Scotland, not least in terms of the CEO and COO Awards, writes Zoe Walker.
Colleagues north of the border have won an impressive three of the six annual awards up for grabs in 2020 /21 – hoovering up accolades for Small Delivery Office of the Year (Penicuik DO), Most Improved Delivery Office of the Year (Dingwall DO) and Parcelforce Depot of the Year (Glasgow).
Last week, Glasgow colleagues received a visit from Deputy General Secretary (Postal), Terry Pullinger and CEO, Simon Thompson, who presented them with the award for PFW Depot of the Year.
Glasgow operations manager, Raymond Ross, said: ‘The visit went really, really well. Terry and Simon interacted with staff on site and it was really appreciated. It’s quite an accolade, and they were keen to speak to people and find out their views on the business.
‘We are all very proud to win such a prestigious award – presented by the CEO.
‘Al the staff went above and beyond during the pandemic, and for the CEO to recognise it – everybody has really just got to be proud of the part they played.’
Behind that pride and joy at winning the award, however, lies the tale of a really tough year. A tale that will resonate with every unit and every manager and every colleague across the UK.
‘It has been a very, very tough year,’ says Raymond. ‘A lot of people have been off sick because of the virus and we have had a huge increase in volumes.
‘I think the biggest thing, though, was the ‘unknown.’ Now you can look back and say “we know if you get the jab, you know what the outcome is going to be” whereas before we did not know how critical things were going to be.
‘The criteria the awards are judged on – safety, First-Class quality, cost, productivity and parcel composite, I think to have been able to hit those measures throughout that period is a fantastic achievement.
‘We are right at the top of the pipeline in Glasgow. And at Parcelforce, we are in the habit of adapting to changes. “Business as usual” for us was not an option throughout the pandemic. And nothing in the past year has been “business as usual”!’
Raymond says that Glasgow’s strength comes partly from the team’s dedication to helping one another when the going gets tough.
If someone is under pressure, colleagues will help and support their peers. And their dedication to their customers kept them motivated and focussed too, says Raymond. In return, customers saw the value in colleagues’ contributions.
‘Customers said if you stop, we stop. And they understood their role as key workers, keeping the economy moving.’