Customer compliments

Another round of compliments from customers – thanking you for the work you do

Over the past week, we’ve had a number of compliments from customers who appreciate the exceptional, caring service our Royal Mail posties provide – thanking you for all that you do.


Looking after the small things

‘I would like to say thank you to Ryan, my postman, who located my staff badge whilst doing his usual round. He posted it through my letterbox inside my apartment building which saved me so much stress at work that day! With things returning to "normal" post-covid, I just really appreciated him doing that, many people would have left it.’



Taking time to talk

‘The girl who does our service around Dunfermline is absolutely lovely and a breath of fresh air - she takes time to chat with elderly and everyone on her round adores her. I feel bad that I don't know her name as her cheery face makes my day.’



Joining in the celebrations

‘It was my aunty’s 100th birthday today. Your colleague duly hand-delivered her birthday card from The Queen this morning - and then went the extra mile to quickly pop to the local deli and return to hand deliver a lovely piece of cake. This small gesture of kindness and consideration really made Aunty Jean’s birthday even more special - she didn’t stop telling everyone! Please do pass on our family’s sincere thanks and gratitude to your colleague. He really did help make her day.’



Going above and beyond

‘Once again our brilliant local postman went above and beyond. Having had to leave a red card for a parcel because I was out, he returned when he saw my car was on the drive later. Absolutely outstanding, thank you.’



A friendly face

‘Jeanette delivers the post on our estate and is always so friendly. Our mail women and men are the forgotten heroes in the pandemic. Jeanette always has a smile which means so much in our community. We thank you Jeanette for being so cheerful as well as professional and reliable.’


8 Jul 2021