The pit stop

Swindon’s Jess Lewis on getting the most out of our PSMs

CEO Simon Thompson was so impressed with the work of the parcel sorting machine (PSM) team at Swindon Mail Centre, he invited its work area manager Jess Lewis to showcase their efforts as part of our Analysts’ Presentation last month.

We also took the time to speak with Jess about how Swindon – the first site in the country to ever have a PSM – are making great strides in efficiency and productivity.

Press play to hear from Jess. She explains how targets are met and bettered, and the all-important ‘pit stop’.

‘For Royal Mail to be able to keep up with the demand of parcels we have to automate as many as we can,’ she says.

9 Jun 2021