Our people, our priority

Every decision we make puts the health and wellbeing of our people first

Royal Mail is one of the largest employers in the UK, employing one in every 172 people who are employed across the nation.

Our people are our priority, and we have never been so proud of them as we have this past year. Every decision we have made has put the health and wellbeing of our people first, and we will continue to do so now and in the future.

Ensuring a diverse and inclusive workplace that rewards our people fairly and makes them feel valued is integral to the wellbeing and satisfaction of our colleagues. It also plays a major part in how we build trust across our organisation.

Trust is at the heart of everything we do and is vital in delivering quality service to our customers.  

We will continue to focus on building trust with our colleagues and customers, developing talent and delivering process excellence. Below are some of our achievements in these areas over the past year:

  • We supported 580 colleagues in becoming Health and Wellbeing Ambassadors
  • Free flu jab offering increased by 40%
  • Almost 50% of our workforce took part in The Big Trust Survey
  • 85% of senior leaders trained on inclusive behaviour
  • Invested £6.8m in learning and development.

Rita Griffin, chair of the corporate responsibility committee, said: ‘Clearly, the past 12 months have been dominated by the Covid-19 pandemic and our response to the challenges it brought, not only to our colleagues and the business, but to our customers, communities, and society as a whole.

‘I believe our responsibility to all those groups has magnified our purpose as an organisation.

'Above everything else, what comes to mind when I think about the past 12 months was the dedication of our workforce. When needed most, they stepped up to the mark and continued to serve their customers and their communities. 

'As key workers, they were out delivering continuously to every household right from the start of the pandemic.’

Click here to read more about our commitments to our colleagues in our annual corporate responsibility report, which was published on Tuesday 21 June.

23 Jun 2021