You can make a difference

We are welcoming new Health and Wellbeing ambassadors

Thanks to our digital 'Health and Wellbeing Ambassador' online learning, our community of volunteer Health and Wellbeing ambassadors now totals 580 across the business, writes Zoe Walker.

To help with the fair distribution of ambassadors, access to the ambassador programme and portal is given only four times each year - during January, April, July and October.

We are currently welcoming new ambassadors to the team. Colleagues who believe they have the required skills should seek authorization from their line manager before completing the online learning.

Dan Clarke, health and wellbeing manager, said: ‘After a really challenging year for everyone, now is a time when colleagues can make a real and important difference to those around them by becoming a Health and Wellbeing ambassador.

‘Great Health and Wellbeing ambassadors are positive, open and non-judgmental, empathetic and understanding, self-motivated and able to keep themselves informed of health promotion campaigns.

‘To succeed as a Royal Mail Health and Wellbeing ambassador, you will be keen to help 'normalise' health conversations.

‘Being Royal Mail, we have a number of long-term key campaigns to promote, such as musculoskeletal health and mental health.

‘You will be a point of contact for those campaigns, providing confidential peer-to-peer support and helping to signpost colleagues to any help or information they might need to stay safe and well.

‘You will also be asked to attend quarterly ‘all ambassador’ update calls with the Health and Wellbeing team, to ensure that you are fully briefed and up-to-date with all the latest guidance.

‘If this sounds like a good fit for you - there is an online learning module to complete on PSP / SuccessFactors, which will take around 30 minutes.

‘You’ll need to access the ambassador portal regularly to stay informed and be willing to keep the all-important health and wellbeing noticeboards up to date.

‘This is a vital role within the business which will give you the opportunity to make a real difference to those around you. We look forward to welcoming our next cohort of ambassadors on board!’

The details

  • A Royal Mail account and email address are essential to access the online learning module
  • Colleagues who believe they have the required skills should seek authorization from their line manager before completing the online learning
  • The learning to become a Health and Wellbeing ambassador is available to complete at all times on a self-service basis via PSP/SuccessFactors (titled 'Health and Wellbeing Ambassador Learning')
  • The next deadline for new ambassadors to complete the online learning is 18 April 2021 and access to the ambassador programme and portal will be given by the end of April 2021
  • Frontline colleagues will be given priority but access may not be possible where units already have existing ambassadors in place
  • These are voluntary roles, which enable colleagues to gain additional skills and experience. Please click here for more detail on the Health and Wellbeing intranet pages and use this poster to promote the role in your unit.

Are you starting your journey to become a Health and Wellbeing ambassador? Could you complete a video or written blog for to let others know what the process involves? Get in touch at

9 Apr 2021