Millionth parcel

Milestone moment for Parcel Collect service

We’ve surpassed one million parcels collected using our Parcel Collect service, which launched in October.

The milestone millionth moment occurred in Coventry on Friday – and myroyalmail.com was there to capture the moment, as postman Paul Adams picked up from the doorstep of surprised customer John Edgal, supported by his line manager at Coventry South Delivery Office, Linda Matteri.

Check out our short clip by clicking here.

Parcel Collect sees our postmen and women collecting – as well as delivering – from customers’ doorsteps. Following a successful trial in the West of England, we rolled it out nationally in October – remind yourself of how with this RMtv.

On the millionth parcel collected, Adrian Baker, director of product and channels, said: ‘Many thanks to everyone involved in getting this high-profile product development delivered so successfully. We’re already thinking of ways to improve the service and drive even faster uptake.’

And the customer was just as pleased to have a moment in the limelight. ‘I feel like I’ve just won the lottery,’ said John. ‘The Parcel Collect service is really good – I’ve been wanting it for a long time.’

Look out for a full feature on next week’s RMtv.

8 Mar 2021