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Please do not bend

Delivering for our philatelist customers

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Our customers expect us to deliver all of their items in excellent condition.

For our philatelist customers – people who collect postage stamps as a hobby – this means ensuring that we do not bend their items on delivery.

All philatelic items are despatched in a PPI business class envelope, which lists Tallents House as the return address and includes the words ‘PLEASE DO NOT BEND’ on the bottom right hand corner.

If you see that a philatelic item has been damaged in the mail centre or on delivery, it must be returned to Tallents House, 21 South Gyle Crescent, Edinburgh, EH12 9PB

A P3960 should be included on the envelope to highlight the reason for non-delivery, so a new replacement can be sent to the customer.

Delivery

If you cannot deliver an item without bending it, please:

  • Check if a neighbour is happy to take the item. If so, return to the address on the item and post a completed ‘With Your Neighbour’ slip or P739 ‘Something for you’ card through their letterbox. Doing so will inform the customer which neighbour has their item.
  • If you are unable to successfully deliver the item, scan the item as ‘not delivered’ and post a fully completed P739 ‘Something for you’ card through the letterbox and return the item to the office.
  • If the item is not collected, our Customer Experience team will contact the customer to arrange for it to be redelivered.

For more information, watch this week’s RMtv.