Bring My Label

We are trialling a new service that aims to make our Parcel Collect product more accessible to our customers

We have begun trials of Bring My Label – a service that aims to make our Parcel Collect service more accessible to our customers.

Launched in October 2020, Parcel Collect lets customers arrange parcel collections from their very own doorstep.

However, the service can currently only be used by customers who are able to print postage labels at home.

The Bring My Label trial will see Royal Mail supplying and delivering printed postage labels to customers in areas covered by the trial who request that option when booking a collection.

The trial begins today (Monday 2 August), with four delivery offices taking part – Bath, Cheltenham, Doncaster and Newton Mearns.

For domestic parcels only, the trial has been set up in consultation with the CWU and is scheduled to run until the end of January 2022.

Customers who have used the service will be invited to give feedback on it. Royal Mail colleagues participating in the trial will be asked for their opinions and suggestions as to how it is working and what improvements or adjustments could be made.

Chief commercial officer, Nick Landon, said: 'Since we launched Parcel Collect, the service has been incredibly popular with our customers.

‘This new trial aims to make the service even more convenient. Parcel Collect saves customers time out of their busy days, as well as the inconvenience of having to leave the comfort of their home to queue to drop off a parcel to post.

‘Parcel Collect is part of our commitment to continuously make our services more convenient as we re-invent the way we deliver to and from our customers.’  

Watch out for more on the Bring My Label trial coming soon on RMtv.

2 Aug 2021