What do you get when you combine two mail centres into a third in the North East? The answer is an improving one, thanks to the efforts of colleagues who are driving up performance.
Darlington and Middlesbrough mail centres were merged into Tyneside. While it took some time to settle staff and the site’s performance, the unit is now seeing an improvement across all measures.
OPG Emma Pearson, who was based at Darlington and is now at Tyneside, recently talked to chief operations officer Sue Whalley about the improving fortunes of the mail centre.