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27 August 2016

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Tyneside Mail Centre

Transforming Tyneside

03:30am, 25 Sep, 2014

What do you get when you combine two mail centres into a third in the North East? The answer is an improving one, thanks to the efforts of colleagues who are driving up performance.

Darlington and Middlesbrough mail centres were merged into Tyneside. While it took some time to settle staff and the site’s performance, the unit is now seeing an improvement across all measures.

Changing fortunes

OPG Emma Pearson, who was based at Darlington and is now at Tyneside, recently talked to chief operations officer Sue Whalley about the improving fortunes of the mail centre.

Thank you, Tyneside

03:30am, 23 Sep, 2014

Chief operations officer, Sue Whalley has praised colleagues at Tyneside mail centre, during a recent visit, for helping to transform its fortunes.

The high impact unit has seen its performance improve significantly across all measures in recent months.

Sick attendance has reduced significantly, while safety has improved. The unit has not had a lost-time accident since last November.

Fantastic work

Sue says: ‘I was delighted to spend a day at Tyneside mail centre and witness first-hand the fantastic work being done by our people.

Olympic visits hit the headlines

12:52pm, 29 Nov, 2012

The visits by three Olympic and Paralympic champions to staff at our mail centres has been creating plenty of buzz in the media. 

Gold medallists Etienne Stott and Tim Baillie, who scooped the top prize in the men’s canoe doubles, have been visiting mail centres in the north east of England and Scotland. 

‘You are all champions delivering the Christmas mail’

04:03pm, 28 Nov, 2012

Team GB Olympic gold medal champion Etienne Stott visited Tyneside mail centre to see how Royal Mail is about to deliver a first class Christmas throughout the north-east of England. 

During Christmas 2011, Royal Mail delivered over 58 million items of Christmas mail in the North-East of England.  

On the busiest day last year, we handled 1,756233 items of mail at Tyneside mail centre. This was an increase of 139 per cent on the volume for a normal day which is 733,596 items. 

The Great Britache Bakeoff

05:00am, 17 Nov, 2012

As part of Movember, colleagues at Tyneside mail centre decided to bake some cakes with a difference. 

Utilising some novel tache-tics to get people to part with their Mo-ney, they baked cup cakes and decorated them with moustaches.  

Icing on the cake

Elaine Gorman, internal communications manager for the north, says: ‘Myself and my colleague Laura Smith baked 100 cup cakes over night and iced them at Newcastle mail centre in the morning. 

‘We had a bit of a production line going on in the admin section!’ 

Seven steps to safety

07:00am, 25 Jul, 2012

Using World Class Mail principles has transformed Tyneside mail centre’s meter mail work area.

By following seven steps of safety and working with the Workplace Organisation pillar team, they introduced a process that has transformed what was once the mail centre’s accident hotspot into one of the safest in the unit.

The changes included introducing sorting frames and a conveyor for trays of mail to be transported and sorted. The area has now recorded no lost-time accidents and supported a 37% year-on-year fall in first aid incidents across the plant.

Engineering apprentices recruited

12:00am, 30 Sep, 2011

We have recruited a number of engineering apprentices nationwide, some of whom have come from within Royal Mail.

The apprenticeships last for three years with a first year residential in partnership with Training 2000 and the final two years are spent gaining experience of working within our operation.

Our existing engineers total more than 850 with an average age of 49 years old. With this in mind we are recruiting the apprentices to help us to continue having talented and capable individuals in the future.

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