We’ve had extensive press and media coverage of our plans to extend our Delivery to Neighbour scheme across the UK from next month, subject to regulatory approval, including on BBC Breakfast.The Independent said: ‘A three-month trial of the initiative, involving around 750,000 households, saw less than 1 per cent of households requesting that their neighbours not be given their mail.'
It quoted Robert Hammond of Consumer Focus saying: 'As we do more of our shopping online, missed deliveries are becoming an increasing inconvenience for customers. Leaving post with a neighbour is a good option .'
The Daily Mirror ran the story under the headline ‘part and parcel of being a neighbour.’The Belfast Telegraph quoted Mike Newnham, our chief customer officer, saying: 'The results of the trial showed that customers welcomed the convenience of having items delivered to a neighbour if they were not at home to receive them. 'We look forward to Ofcom's decision on rolling out the initiative later this summer but wanted to give all our customers early information about our plans and outline their options.' It said leaflets will be delivered to houses next week explaining how the scheme works.